Refund & Cancellation Policy

This policy applies to the Supporter and Plus memberships (monthly or yearly) and to one-off donations bought on vaultdrop. Payments are processed by Stripe, which acts as merchant of record; refunds are issued through Stripe to the payment method you used. It forms part of our Terms of Service.

You can cancel at any time: go to Membership → Manage, which opens the Stripe billing portal, and choose Cancel. Or email [email protected]and we'll do it for you.

• Cancelling stops all future charges.
• You keep your perks until the end of the period you already paid for.
• Unless you cancel, memberships renew automatically: monthly plans every month, yearly plans every year, at the price shown on the Membership page at renewal time.

If you are a consumer in the European Union, the United Kingdom or another country with an equivalent rule, you may withdraw from a new membership within 14 days of the first payment without giving a reason and receive a full refund, even if you have already used the perks. Email [email protected] from the address on your account, or use the model statement below, and we'll refund and cancel.

The same 14-day window applies to each renewal charge: if a plan renews and you tell us within 14 days of that charge that you didn't intend to continue, we refund the renewal in full and cancel the plan.

Model withdrawal statement: “I hereby withdraw from my vaultdropmembership purchased on [date] under the account [handle / email].”

After the withdrawal period, membership fees are generally non-refundable and cancelling takes effect at the end of the current period. We will still refund, in full or pro rata, if:

• you were charged in error, or charged twice;
• a payment was made without your authorisation (please also contact your bank);
• a paid perk was unavailable for a significant part of the period because of a fault on our side, or we withdraw a material perk before your period ends;
• we close vaultdrop or terminate your account for reasons other than a breach of the Terms.

We may refuse refunds where an account has been terminated for breaking the Terms.

Donations are voluntary gifts to support the platform and are not refundable, except where a donation was made by mistake (for example the wrong amount or a duplicate) and you tell us within 14 days, or where it was unauthorised. Because donations are one-off purchases delivered instantly, the statutory withdrawal right for digital content does not otherwise apply to them.

• Refunds go back to the original payment method through Stripe. We can't refund to a different card.
• We aim to issue refunds within 5 business days of approving them; your bank may take a further 5 to 10 business days to show the money.
• Refunds are made in the currency you paid in; your bank sets any exchange rate.
• Any VAT or sales tax collected on the purchase is refunded with it.

If you dispute a charge with your bank (a chargeback) before contacting us, we may not be able to help directly and your account may be suspended while the dispute is open. Please write to us first; we resolve almost everything within a couple of days.

Advertising is sold under individual written agreements, which set out their own cancellation and refund terms. This policy does not apply to them.

Billing questions and refund requests: [email protected]. Please include the email on your account and, if you have it, the Stripe receipt number.